Frequently Asked Questions

Everything you need to know about our clean beauty essentials.

Are your products cruelty-free and vegan?

Yes, all Soapbox products are 100% vegan and PETA-certified cruelty-free. We never test on animals and ensure our suppliers adhere to the same ethical standards.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, please contact our support team to initiate a return or exchange for a full refund.

Are your soaps safe for sensitive skin?

Our formulas are dermatologist-tested and crafted with natural, nourishing ingredients. However, we recommend checking the full ingredient list on the product page if you have specific allergies.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working hard to expand our global shipping options in the near future.

How can I track my order?

Once your order is shipped, you will receive an email with a link to your tracking information. You can also log into your Soapbox account to view your order status at any time.