Returns & Exchanges

We want you to love your Soapbox products, but if you are not completely satisfied with your purchase, we offer a 30-day return window for a full refund or exchange. Our mission is to ensure your skin and hair feel their best, so we make the reconciliation process as seamless as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, we will email you a prepaid shipping label to download and print at your convenience.

3

Pack Your Products

Securely place the items in their original packaging or a similar sturdy box, ensuring the product lids are tightly sealed to prevent leaks.

4

Drop Off and Refund

Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing